Privacy Policy

PRIVACY POLICY - Rhino Greenhouses 

Effective Date: 03/12/2026
Last Updated: 03/12/2026

This Privacy Policy explains how Greenhouses Direct Limited, trading as Rhino Greenhouses, (“Rhino Greenhouses,” “we,” “us,” “our”) collects, uses, discloses, and protects information about you when you visit or use www.rhinogreenhouses.com (the “Site”), request information (including brochures), create an account, make purchases, contact us, or otherwise interact with us.

1) Scope

This Privacy Policy applies to personal information we collect online (and, where applicable, offline) that relates to the Site and our products/services. It does not apply to third-party websites or services linked from the Site (including social media platforms).

2) Information We Collect

We collect information you provide, information collected automatically, and information from third parties.

A. Information you provide directly

Depending on your interaction with us, we may collect:

  • Identifiers and contact information: name, email, phone number, billing/shipping address, account credentials.
  • Transaction and fulfillment data: items purchased, order history, delivery/installation-related communications, and customer service communications.
  • Marketing preferences: opt-in/opt-out choices and communication preferences.

In certain instances, a third party may collect certain customs/import compliance data, which may include a Social Security number (“SSN”) or other government identifier only where necessary for customs clearance/import compliance, shipping/logistics, identity verification, fraud/security, or other legally required purposes. We have no access to this information and it is not stored or processed by us.

B. Information collected automatically (cookies and similar technologies)

When you use the Site, we may automatically collect:

  • Device and network data: IP address, browser type/version, device identifiers, operating system.
  • Usage/navigation data: referring URLs, pages viewed, actions taken on the Site, and exit URLs.
  • Cookie and tracking data: collected via cookies, pixels, SDKs, log files, and similar technologies. See below “Cookies” Section for further information on how we use Cookies and tracking data.

C. Information from third parties

We may receive information from:

  • Service providers (payment processors, shipping carriers, hosting, analytics/marketing providers, customer support vendors);
  • Advertising/analytics partners (including measurement partners);
  • Social media platforms if you interact with our content there.

3) How We Use Information

We use personal information to:

  • Provide the Site and services (accounts, customer service, recordkeeping).
  • Process orders and fulfill transactions (payment processing, shipping, delivery coordination).
  • Improve products/services and the Site (including analytics).
  • Send promotional communications (where permitted, and subject to your choices).
  • Market research and customization (contacting you for research and tailoring the Site experience).
  • Advertising measurement: we may collect and share certain information as hashed data with selected third parties (e.g., Google and Facebook/Meta) to measure ad performance in a privacy-forward manner.
  • Security and fraud prevention.
  • Legal compliance and enforcing our terms/policies.
  • Customs/import compliance.

4) Cookies, Analytics, and Advertising

A. Cookie consent and controls

This Site may place and access certain Cookies on your computer. Rhino Greenhouses uses Cookies to improve your experience of using the Site and to improve our range of products and services. Rhino Greenhouses has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

Before the Site places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Rhino Greenhouses to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Site may not function fully or as intended.

This Site may place the following Cookies:

•          Strictly Necessary Cookies - these are Cookies that are required for the operation of our Site. They include, for example, Cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.

•          Analytical/Performance Cookies - they allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.

•          Functionality Cookies - these are used to recognize you when you return to our Site. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

•          Targeting Cookies - these Cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Site more quickly and efficiently including, but not limited to, personalization settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

B. Google Analytics / Google Signals

We use Google Analytics. Google Analytics may collect visitation data and, where enabled and where users have consented, associate it with Google account information and include additional signals (such as device/location reporting) for ad measurement and reporting.

C. Targeted advertising / “sharing”

We may use targeting cookies and similar technologies to make advertising more relevant and to measure ad effectiveness, and we may share related information with third parties for these purposes.

5) How We Disclose Information

We may disclose personal information to:

  • Service providers that perform services for us (e.g., hosting, payment processing, shipping/fulfillment, analytics/marketing, customer support).
  • Advertising/measurement partners (including hashed-data measurement).
  • Customs brokers / logistics partners / carriers as needed to deliver products and comply with import/customs requirements (which may include SSNs when legally necessary).
  • Affiliates and entities within our corporate group (if applicable).
  • Professional advisors (legal, accounting, audit).
  • Government authorities or other parties when required by law or to protect rights/safety.
  • Business transfers (merger/acquisition/asset sale), consistent with applicable law.

6) Sensitive Personal Information (Including SSNs)

If we collect SSNs, we treat them as Sensitive Personal Information (including under California law) and:

  • collect only when necessary for customs/import/legal compliance;
  • restrict access and apply heightened safeguards;
  • do not use SSNs for advertising/marketing;
  • use/disclose SSNs only as permitted by law and for the purposes described here.

California recognizes SSNs as “sensitive personal information” and provides a right (in certain circumstances) to limit its use/disclosure.

7) Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, tax, accounting, dispute resolution, and security needs.

For certain inquiry-type submissions, we may retain data for approximately 12 months, unless a longer period is needed for legal/compliance or operational reasons (e.g., order records).

8) Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and internet transmission is not entirely secure.

9) Children’s Privacy

The Site is not directed to children under 18, and we do not knowingly collect personal information from children under 18.

10) US Privacy Rights (State Privacy Laws)

Depending on where you live and the nature of our processing, you may have rights to:

  • Access/know what personal information we collected, used, or disclosed. If you are a resident of Delaware, you also have the right to obtain a list of the of categories of third parties to which we have disclosed personal data of Delaware residents;
  • Delete personal information - You have the right to request that we delete the personal data we have collected about you. Please note that we may deny such request if the requested deletion falls under an exception to this right set forth in State Privacy Laws;
  • Correct inaccurate personal information;
  • Opt out of certain disclosures for targeted advertising and, where applicable, the sale of personal information;
  • Limit certain uses/disclosures of Sensitive Personal Information (where applicable);
  • Non-discrimination for exercising privacy rights. You have the right not to receive discriminatory treatment by us for the exercise of your rights under State Privacy Laws. Unless permitted by State Privacy Laws, we will not:
    • Deny you goods or services.
    • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
    • Provide you a different level or quality of goods or services.
    • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 

  • Appeal - If we decline to take action regarding a request that you have submitted, we will inform you of our reason and provide instructions for how to appeal the decision. In the event that we do not respond to a request that you make pursuant to one of the privacy rights set forth in this section, you have the right to appeal our refusal to take action within a reasonable period of time after you receive our decision. Within 60 days of our receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, we will also provide you with an online mechanism, if available, or other method through which you may contact the Attorney General to submit a complaint.
  • Under Nevada Law, our users who are Nevada consumers may request that their personal data not be sold (as defined under applicable Nevada law), even if their personal data is not currently being sold. Requests may be submitted by visiting by contacting us at privacy@rhinogreenhouses.com free of charge.

How to submit a request:
Email: privacy@rhinogreenhouses.com
Toll-Free Number: 1(877)270-6799

We will verify your request as required by law.

Authorized agents: Where permitted, you may use an authorized agent. We may require proof of authorization and identity verification.

11) California Privacy Notice (CCPA/CPRA)

This section applies to California residents to the extent the CCPA/CPRA applies.

A. Notice at Collection

At or before collection, we provide notice of categories collected and purposes (through this Privacy Policy and just-in-time notices, including where SSNs are requested).

B. Categories of personal information (examples)

  • Identifiers (name, email, phone, IP address)
  • Customer records (address, account details)
  • Commercial information (purchase history)
  • Internet/electronic activity (browsing/activity, cookie data)
  • Approximate geolocation (IP-based)
  • Inferences (preferences/interests for marketing)
  • Sensitive personal information (SSN, where collected for customs/compliance)

C. “Sale” / “Sharing” and opt-out

We do not sell personal information for money. However, certain disclosures for ad targeting/measurement (including via targeting cookies and pixels) may be considered “sharing” for cross-context behavioral advertising under California law.

Opt-out mechanisms (recommended to implement on the US site):

We also process opt-out preference signals such as the Global Privacy Control (GPC) where required.

D. Shine the Light Law

Under California Civil Code Section 1798.83 (“Shine the Light”), if you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at privacy@rhinogreenhouses.com. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.

12) CalOPPA (California Online Privacy Protection Act)

CalOPPA requires a conspicuously posted privacy policy for commercial sites collecting personally identifiable information from California consumers. Some browsers have a “do not track” (also known as DNT) feature that lets you tell websites that you do not want to have your online activities tracked. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. However, if you are a resident of California, Colorado, Connecticut, Texas, Montana, New Hampshire, or another state with a similar privacy law, we treat opt-out preference signals as a means of opting out of the sale or sharing of personal information, or of opting out of the processing of personal information for targeted advertising, as applicable. 

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Site with an updated “Last Updated” date.

14) Contact Us

Greenhouses Direct LTD – Privacy
The Rhino House Roudham Park Industrial Estate, Roudham Road, East Harling, Norwich, Norfolk, England, NR16 2QN
Email: privacy@rhinogreenhouses.com

Phone: +1(877) 270-6799